Practice Policies

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Dental Insurance is different from Medical Insurance. Many patients aren’t familiar with the specifics of their dental insurance benefits. Your dental benefits are based on the agreement your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer to better understand the benefits they make available as part of your insurance coverage. The patient payment portion covered for procedures varies depending on the coverage provided by your employer.

An estimate of the amount covered by your insurance company will be provided at the time of your treatment, based on the information they provide to us. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed the difference or issued a credit on the account in the event of an overpayment. Please let us know if you have questions about our financial policies or financing options prior to your treatment.

Financial Policy

Payment is expected in full for each appointment as services are rendered. For your convenience, we accept cash, personal checks, MasterCard, Visa or Discover. We also offer financing through CareCredit®.

CareCredit® is available to help you pay for dental procedures your insurance doesn’t cover. CareCredit® offers both No Interest* financing or low minimum monthly payment options so you can take care of your dental health.

With three simple steps, including an instant approval process, it’s easy to apply for CareCredit®. Click here for more information or to apply for financing.

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Appointment Policy

At Berkshire Pediatric Dentistry, your child’s appointment is reserved especially for your child.

If you need to cancel or reschedule your child’s appointment, please provide at least 24 hours notice so that we can offer that appointment time to another child. Appointments cancelled in less than 24 hours may be subject to a cancellation charge. Additionally, if you are 10-15 minutes late to your scheduled appointment, you may be asked to reschedule the appointment to the next available appointment time.

Our team does our best to run our appointments on time and hope that you understand that sometimes emergencies happen that may delay our schedule. Please accept our apology in advance should your child’s appointment be delayed, and please know that if your child ever needs emergency care that we will provide the same level of care for them.

We schedule all restorative care appointments (fillings, extractions, etc…) for the morning times, as we have found that children tend to handle treatment procedures better earlier in the day.