Practice Policies

Dental Insurance is different from Medical Insurance. Your dental benefits are based on the agreement your employer negotiated with your insurance carrier. Please call your insurance provider if you have any specific questions regarding your policy and benefits. The patient payment portion covered for procedures varies depending on the coverage provided by your employer.

A pre-treatment estimate will be sent to your insurance company for recommended treatment, if needed. A copy of the estimate will be mailed to you and you will receive a text from our office with your responsible balance for that visit. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed for the difference or issued a credit on the account in the event of an overpayment. Please let us know if you have questions about our financial policies or financing options prior to your treatment.

We participate with the following insurance companies: Delta Dental Premier*, Blue Cross Blue Shield of MA, Altus and Guardian.

*We are NOT in network with any Delta Dental EPO policy.

If your insurance company is not on our list, please call them to verify that you will have coverage at our practice.

Payment is expected in full for each appointment as services are rendered. For your convenience, we accept cash, personal checks, MasterCard, Visa or Discover.

At Berkshire Pediatric Dentistry, your appointments are reserved specifically for your child’s individual treatment needs.

If you need to reschedule, please provide at least 24 hours’ notice so that we can offer your reserved time to another child. Appointments cancelled with less than 24 hours may count against you as a broken visit. After 2 broken visits, the practice reserves the right to decline to schedule future appointments and will recommend that you seek care with another office. Additionally, if you are 10 minutes late for your scheduled appointment, you may be asked to reschedule to the next available timeslot.

Our team does our best to run our schedule on time, but we request your understanding that sometimes emergencies happen that may delay our schedule. Please accept our apology in advance should your child's appointment be delayed and know that if your child ever needs emergency attention then we will provide the same level of care for them.

We schedule all restorative care appointments (fillings, extractions, etc...) for the morning times, as we have found that children tend to handle restorative treatment better earlier in the day.